Facebook-f Instagram Wordpress

SHIPPING & RETURNS POLICY

SHIPPING & RETURNS POLICY

DELIVERY

All jewellery is beautifully packaged in our branded Nom Nom gift bags and signature glass bottles.

SHIPPING RATES

Local Collection: FREE

Customers may select local pickup at checkout and collect their jewellery free of charge from designated Elegance Jewellers or Nom Nom Jewels stores.

Local Standard Delivery: R200

A flat delivery fee of R200 applies to standard deliveries within and around Johannesburg, South Africa.

Deliveries to outlying or remote areas may incur additional shipping charges, which will be communicated to the customer before dispatch.

International Shipping

All international shipping costs are calculated according to the weight of the order and the delivery destination. A shipping quotation will be provided.

International orders may be subject to additional customs duties, import taxes and insurance costs, which are the responsibility of the customer.

As these charges vary between countries and are beyond our control, we are unable to confirm the exact costs before shipment. We recommend contacting your local customs office for further information before placing your order.

All orders are currently dispatched from Johannesburg, South Africa.

DELIVERY TIMES FOR WEBSITE PRODUCTS

South Africa

We aim to deliver online purchases within 7–10 working days, excluding weekends and public holidays.

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to payment authorisation, stock availability, courier services or customs clearance.

Please allow additional delivery time during peak periods, including Christmas, public holidays and promotional campaigns.

RETURNS & EXCHANGES

If you are unhappy with your purchase, you may request an exchange or refund within 7 days of delivery, subject to the conditions below and your rights under applicable South African consumer protection legislation.

We do not accept returns or exchanges for the following items due to a change of mind:

  • Earrings, for hygiene reasons.

  • Create Your Own jewellery and custom cut-out pieces.

  • Bespoke and made-to-order jewellery.

These exclusions do not affect your statutory rights in respect of defective, damaged or incorrectly supplied products.

WHITE RESIN JEWELLERY

White resin may discolour over time due to exposure to perfume, body lotions, natural skin acidity and other chemicals.

Discolouration resulting from exposure to these substances or improper care is not considered a manufacturing defect and will not qualify for a refund or exchange, unless otherwise required by applicable law.

PAYMENTS

We accept the following payment methods:

  • PayPal: International customers only.

  • Peach Payments: South African customers.

  • Electronic Funds Transfer (EFT): Please contact hello@nomnomjewels.co.za for banking details.

We do not store or capture customers’ credit card information directly. Payment transactions are processed through our payment service providers.

Customer information is handled in accordance with our Privacy Policy and applicable data protection legislation.

BACK ORDERS

Please allow approximately 3–4 weeks for back orders to be dispatched.

For further information regarding back orders or product availability, please contact hello@nomnomjewels.co.za.

 

Need help?

Contact us at hello@nomnomjewels.co.za for questions related to refunds and returns.